The connection keeps dropping during the Smart Switch process. What should I do?
Please note: The Smart Switch app needs to be kept open during the transfer process. If the Smart Switch app is closed it may stop transferring and you will have to repeat the process. If you are having difficulty transferring your data using one of the Smart Switch methods, try using another to move your data.
If you're using Smart Switch to transfer via Wi-Fi, the devices need to be kept around 20cm apart. Smart Switch uses high frequency audio to establish a connection between the two devices. This audio is played out of the speaker of the old device into the microphone of the new device. Make sure that both the microphone and speakers are not covered and that you are in a quiet area.
If you have a non-Samsung device that constantly disconnects from the wireless network, go to the Advanced Wi-Fi settings on your device, turn off the “Wi-Fi initialize” and “Disconnect low Wi-Fi signal” options, and try again.
If you're using Smart Switch to transfer your data via a USB cable you should use your devices original cable and the Smart Switch adapter provided with your new phone. If you are unable to use the original cable, make sure you are using a USB cable that supports an MTP connection. Avoid moving or picking up your phone while the transfer is taking place as a USB connection must be active throughout the transfer process.
