User profile for user: ers3com
ers3com Author
User level: Level1 8 points
when I connect my iPhone 15 to my pc via usb c cable iTunes will not recognize it
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Windows, Windows 10
Posted on Oct 7, 2023 7:24 AM
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User profile for user: SavaricTheSpear
SavaricTheSpear
User level: Level1 9 points
Posted on Jan 3, 2024 1:26 PM
Same issue. On Windows 11 (build 22621) Suface Book 2, iTunes 12.13.1.3 from App Store. Using USB-C cable provided with phone by Apple. PC can see iPhone as a drive, but I can't get iTunes to recognize it. Any help would be appreciated.
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User profile for user: SavaricTheSpear
SavaricTheSpear
User level: Level1 9 points
Jan 3, 2024 1:26 PM in response to ers3com
Same issue. On Windows 11 (build 22621) Suface Book 2, iTunes 12.13.1.3 from App Store. Using USB-C cable provided with phone by Apple. PC can see iPhone as a drive, but I can't get iTunes to recognize it. Any help would be appreciated.
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User profile for user: KiltedTim
KiltedTim
User level: Level10 194,741 points
Dec 2, 2023 5:21 PM in response to ThanhPham288
Are you using the cable that came with the phone?
Not all USB-C cables are created equal. Many inexpensive cables are for charging only and do not carry data.
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User profile for user: Servant of Cats
Dec 2, 2023 5:03 PM in response to ers3com
USB-C vs. USB-A shouldn't matter.
You might want to check what version of iTunes you have. I believe that the Technical Specifications for managing an iPhone 15 using Windows might refer a version that is newer than the one at https://www.apple.com/itunes/ . The link in the iPhone 15 Technical Specifications might lead to the newer version.
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User profile for user: ThanhPham288
ThanhPham288
User level: Level1 9 points
Dec 2, 2023 4:24 PM in response to lobsterghost1
I tried this way but it's not successful.
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User profile for user: Mister Danger
Mister Danger
User level: Level1 8 points
Dec 26, 2023 4:07 PM in response to ThanhPham288
ThanhPham288, I am having the same problem. I have tried everything listed to no avail. Getting frustrated.
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User profile for user: kitty_cat74
kitty_cat74
User level: Level1 8 points
Jan 3, 2024 1:58 PM in response to Servant of Cats
Updated iTunes no difference
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User profile for user: SavaricTheSpear
SavaricTheSpear
User level: Level1 9 points
Jan 4, 2024 9:24 AM in response to SavaricTheSpear
Update: I got it working on my end without any software updates. These steps may not be 100%, as I was trying different things but I think the following may help others:
1) Shutdown iTunes
2) Connect iPhone with USB cable
* If prompted to trust connection from either PC or iPhone, accept/authorize.
* to me this also confirms you have a "data connection" and not just a "power/charging connection"
* you should be able to see the iPhone on the PC like a USB flash drive.
3) Disconnect iPhone from the PC (disconnect the cable)
4) Launch iTunes on the PC
5) Connect the iPhone to the PC
* for me I was able to see the iPhone in iTunes and set up my sync process at this point.
Good luck all.
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User profile for user: lobsterghost1
lobsterghost1
User level: Level10 138,979 points
Jan 20, 2024 5:29 AM in response to loo3838
loo3838 wrote:
1. Just bought an iPhone 15 Pro and put it to iTune to backup but then totally goes into 'hang' mode.
Put USBC cable to laptop and phone
2. Got the connection tone and then phone connected to iTune
3. iTune hanged at Step 2: Syncing phone
4. Tried using a USB to USB C cable to my laptop and also same problem
5. Re-start both pc and phone, swapped cable etc.... problem still persist
Apple Support, please look into this asap. Thank you.
You're not writing anyone at Apple Support. This is a user to user only forum, which Apple doesn't actively participate. This is however, a known issue and there have been many threads on the topic.
Do let Apple know it's also an issue for you, by providing feedback here --> Feedback - iPhone - Apple
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User profile for user: loo3838
loo3838
User level: Level1 8 points
Jan 20, 2024 5:04 AM in response to ers3com
Just bought an iPhone 15 Pro and put it to iTune to backup but then totally goes into 'hang' mode.
- Put USBC cable to laptop and phone
- Got the connection tone and then phone connected to iTune
- iTune hanged at Step 2: Syncing phone
- Tried using a USB to USB C cable to my laptop and also same problem
- Re-start both pc and phone, swapped cable etc.... problem still persist
Apple Support, please look into this asap. Thank you.
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User profile for user: Xaster00
Xaster00
User level: Level1 12 points
Dec 30, 2023 9:26 PM in response to ers3com
Im facing the same issue as well. PC unable to detect my iPhone 15. Tried different USB A - USB C cables and different ports on my computer but it didn't work.
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User profile for user: kitty_cat74
kitty_cat74
User level: Level1 8 points
Jan 3, 2024 3:15 AM in response to Xaster00
Brought a new iphone 15 Pro unable to transfer pics from phone to laptop as it doesnt recognize it. Have yet to get an original cable the one I used today doesnt work only charges ?
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User profile for user: Xaster00
Xaster00
User level: Level1 12 points
Jan 3, 2024 4:16 AM in response to kitty_cat74
The original cable can be used for data transfer. If you plug it into a macbook, it'll be able to recognize your iPhone 15 Pro.
The only thing I've yet to try now is to use another computer to try. If it still doesn't detect then I am very sure its an iPhone issue.
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User profile for user: PlayerOne94
PlayerOne94
User level: Level1 8 points
Feb 14, 2024 10:56 AM in response to ers3com
Hello, i had the same issue, but i’ve finally found the problem!
The problem was the cable! I was using a USB-C to USB-C of 65W and it just charged my iphone when i plugged on my PC, but when i used my usb-A to usb-C from my Dual Sense it worked normally.
So basically if you have the same issue just try out different cables until it works for you.
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User profile for user: lobsterghost1
lobsterghost1
User level: Level10 138,979 points
Oct 7, 2023 7:30 AM in response to ers3com
See suggestions here --> If your computer doesn't recognize your iPhone or iPad - Apple Support
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User profile for user: gototcm
gototcm
User level: Level1 8 points
Jan 12, 2024 4:47 PM in response to Xaster00
What version of Windows are you running? Iphone15 requires Windows 10 or higher according to their specifications.
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my pc will not recognize my iPhone 15 when connected by USB C
